1. How does your deposit work? Party Playhouse pre-authorizes your credit card for the deposit. The deposit does not get billed unless you do not return the costume. The costumes cost over $550 and if someone decides not to return our costume we need to replace the costume and this is when we would bill your deposit. If you return the costume on the return date on your signed agreement we just clear the hold on the credit card.

2.When can I expect to receive the costume? Party Playhouse guarantees the costume to arrive the day before your party date. If we are able to ship the costume out early we will but cannot guarantee early shipment.

3. How do we ship the costume back? You need to ship the costume back the same way the costume was shipped to you either by FedEx or UPS. The return pre-paid label will be in the box. You will use the same box the costume came in unless the box is completely damaged and in that case we ask that you contact us.

4. What size will the costume fit? Most of our costumes are made to fit an adult between 5'4" - 6'1". That does not mean that someone 5'2" cannot wear the costume it would just be a little longer on them.

5. Do we need to clean the costumes? No. Party Playhouse cleans each and every costume when they come back from a rental. We use special detergents to clean the costumes and a special cleaning treatment to clean the heads of the costumes.

6. Do your costumes look like the ones on the website? Yes! Party Playhouse is very picky about the quality of our costumes. We have the best looking costumes in the industry. You will be very pleased with the costume.

7. Can we use a debit card? Party Playhouse only accepts visa and master cards. If you debit card has the visa or master card logo you can use it but if you are using the debit card for the deposit please understand that the deposit will be held against your account and you will not have access to that money.

8. Do you ship the costume to my state? Yes Party Playhouse ship nationwide.

9. Do you sell costumes? Party Playhouse sells new and used costumes as well as rents. If you are looking for a new costume, costumes can take up to 3 weeks to be delivered. After a year of having our costumes we try to sell them to get new costumes in. Our used costumes are still in great condition.

10. Do you give a discount if we rent more than one costume? Yes. Party Playhouse takes $25 off the 2nd rental. If you rent more than 2 we can discuss a better rate.

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